Q: What is the lead time for samples and production?
A: The sample lead time typically ranges from 3 to 7 days, while the lead time for mass production is approximately 2 to 3 weeks.
Q: How do you arrange shipment of goods?
A: Shipment method depends on customer preferences. For full container orders, we recommend shipping via vessel. For small or urgent orders, we suggest air freight or international courier services.
Q: Where is your company located?
A: Our company and factory are situated in Shenzhen, China. Our address is No. 79, Langbei Village Industry Road, Tongde Community, Baolong Street, Longgang District, Shenzhen City, Guangdong Province, China.
Q: Can we visit your factory?
A: Absolutely! We welcome factory visits.
Q: Can you provide customized products according to our requirements?
A: Certainly! We offer customization services to meet specific customer needs.
Q: Do you test all your products before delivery?
A: Yes, indeed. We conduct 100% testing and provide test reports prior to delivery.
Q: What is the delivery time for your items?
A: Typically, the delivery time ranges from 10 to 30 days, depending on factors such as order size, quantity, and configuration.
Q: What payment terms and price terms do you accept?
A: We accept payment methods such as T/T and L/C. As for price terms, we accept EXW, FOB, CFR, CIF, DDU, and more.
Q: What after-sales services do you provide?
A: We offer 24-hour technical support online via email, phone, video, etc.
Q: How many countries have you exported to? How do you establish long-term relationships and cooperation?
A: We have exported to over 30 countries in Asia, the Middle East, Africa, Europe, North America, South America, and more. We prioritize offering good quality, service, and competitive prices to ensure customer satisfaction. We consider our customers as friends and strive to assist them in problem-solving and fostering long-term partnerships
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